Terms of service

General terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE

Last updated on: 22-12-2024


  1. Contact details of the seller



The webshop, BBQ-Plancha.co.uk (hereinafter: "The Webshop"), is owned by Woningprofijt BV, besloten vennootschap met zetel in Nederland, registered under the KVK number: 66288398  and used by (hereinafter: "Seller"): Plancha BBQ UK LTD
Company Number: 16922576
Given at Companies House, Cardiff on 19th December 2025
41 Mattravers Way Taunton Somerset TA1 3FR
E-mail: Info@BBQ-Plancha.co.uk

Collection address
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Return address
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  1. Definitions




  • 'Item(s)': Good(s) which can be purchased on the Webshop.
  • Consumer': Any natural person who, exclusively for non-professional purposes, purchases Articles made available by the Seller in the Webshop.
  • 'Buyer': Any party acting as a buyer of the Seller's Articles, whether a natural person/Consumer or a legal entity.
  • 'Force Majeure': A force majeure situation includes (but is not limited to): labor dispute, natural disaster, fire, mobilization, epidemic or pandemic, embargo, ban on foreign exchange transfer, insurrection, lack of means of transport, general supply problem, limitation of employment and energy and any other event not controllable by the Seller, the (temporary) cessation of activities or production by the manufacturer of (parts of) the Articles, as well as the influence of legal, regulatory or other regulations that prevent certain (parts of) the Articles from being produced or offered.
  • "Party": Buyer or Seller.
  • 'Parties':Buyer and Seller.
  • 'Seller':NAME as defined under clause 1.



  1. General


  1. These General Conditions of Sale apply to all sales by Seller of Articles to a Buyer through the Webshop. They replace any previous general terms and conditions of sale of the Seller. The possible application of general terms and conditions of sale of the Buyer or any other third party is hereby expressly excluded.
  2. In order to place an order, the Buyer must be at least 18 years of age or older. If the Seller becomes aware that the order has been placed by a minor, it reserves the right to refuse the order.
  3. Placing an order on the Webshop creates a distance sale between the Parties.
  4. By placing an order with the Vendor through the Webshop, the Buyer is deemed to accept these General Terms and Conditions of Sale in their entirety and without any reservations.
  5. Deviations from these General Terms and Conditions of Sale are subject to the specific and written approval of the Vendor.
  6. The possible nullity of any provision of these General Terms and Conditions of Sale shall in no case entail the nullity of the other provisions. In this case, the parties shall make every effort to replace any void provision with an equivalent and valid provision.
  7. The Vendor reserves the right to modify these General Terms and Conditions of Sale and prices at any time as long as the contract has not yet been concluded.


  1. Order and Confirmation




  • To purchase an Article online in the Webshop, the Buyer must click on the shopping cart icon and then on the "checkout" button. To complete the order, you must enter your billing information or log in via your personal account where your billing information has already been entered in advance. Next, the Buyer can select the desired delivery method (shipping or pickup) and a payment method. These details will then be repeated before the Buyer can give an agreement to place the order.
  • The Seller assumes that the billing information entered by the Buyer is correct. The Vendor is obviously not liable in the case of fraud or deceit or in the case of errors by the Buyer as a result of which an order cannot be executed or can only be executed with delay.
  • If the ordering process has been successfully completed, the order will be confirmed by e-mail to the Buyer. Attached to the e-mail will be both the General Conditions of Sale and the invoice in pdf format.
  • The order confirmation and invoice will be kept by the Vendor for as long as it is legally allowed. The Buyer may obtain them at any time upon express request.


  1. Prices




  • All prices on the Webshop are displayed in GBP and include VAT unless otherwise stated.
  • Discounts or promotions are valid for the duration indicated on the Webshop or Facebook.




  1. Payment method



  • The Seller reserves the right to refuse any order from a Buyer with whom a dispute is pending or has already arisen in the past.
  • The Buyer's bank account will be debited after confirmation of the purchase, and the payment will only become effective once the Buyer's bank has given its approval for the payment to the Seller.
  • In case the Buyer's bank refuses the payment, the order is automatically cancelled.
  • The Vendor accepts the following payment methods: iDeal, Bancontact, bank transfer, Mastercard, Visa and PayPal.
  • The Buyer assures that it is legitimate to make online payments using any of the above payment methods and that there is sufficient cover in the bank account to cover all costs arising from the transaction.


  1. Delivery of the order



  • If the Buyer places an order on the Webshop before 23:59, the order will be prepared for dispatch the next working day.
  • The duration of the delivery period depends on the following two factors, but shall always be a reasonable period:
  • The availability of the Article in the Seller's stock. If the Article is not in stock, the delivery period may be longer. The Seller shall inform the Buyer of this before the order is placed in the description of the Article on the Webshop.
  • The location where the order is to be delivered, country/address.
  • The dispatch of the Articles is made from the depot in the Netherlands located at the address mentioned above. The Seller shall use the DPD delivery service for delivery.
  • The Articles will be delivered in a box or well-sealed envelope, including clear (if necessary) assembly instructions, instructions for use.
  1. Right of withdrawal for Consumers


  • If the Consumer wishes to withdraw from the purchase after delivery, he must notify the Seller in writing via e-mail by completing the withdrawal form (https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf) or any other unequivocal statement and this within 14 days of receiving the Articles.
  • In that case, the Articles must be returned by the Consumer as soon as possible but in any case within 14 days following the notification as indicated under 9.1. to the address of the depot as mentioned above. The Articles must still be packed in their original packaging and must be unused.
  • The shipping costs for returning the Articles from the Consumer to the Seller shall always be borne by the Consumer.
  • Upon receipt of the returned, unused Articles, the original packaging will be inspected and if there is no damage, the amount due will be transferred back to the Consumer in the same way the payment was made when the order was placed.
  • If the packaging and/or the Articles are damaged, the Consumer will be informed via email by the Seller. In this case, the Consumer is not entitled to a refund of the Articles.


In this case, the Articles will remain at the Consumer's disposal at the depot for 14 days or will be transferred back to the delivery address provided at the time of ordering at the Consumer's request and expense.

  1. Force Majeure



  • Any order for Articles may be cancelled or its execution delayed by the Seller after simple written notification and without compensation if a Force Majeure situation occurs.
  • Upon notification of delay in execution of the Articles order due to Force Majeure, the Buyer also has the option, if the Force Majeure situation persists for more than 14 calendar days, to cancel the order without any compensation being due.


  1. Warranty


11.1. Return of faulty and/or damaged Articles is only possible if the Buyer informs the Seller by e-mail within 8 calendar days after receipt of the Article in order to obtain a return agreement from the Seller.
11.2. In case of a return agreement, Seller shall replace the Article, or, in agreement with Buyer, deliver an alternative Article or refund the price of the returned Article. In any event, the Seller shall never be liable for any compensation.
11.3.In the event that the Buyer is a Consumer, it shall benefit from a warranty of two years from the date of delivery for any lack of conformity that manifests itself within the two years, unless the Article has a shorter lifespan. In this case, the warranty is limited to the lifetime of the Article. This warranty may only be invoked if the Consumer reports it within two months of discovering the lack of conformity.

  1. Liability



12.1. Except in the case of wilful misconduct or gross negligence of the Seller or its personnel or appointees, the Seller shall not be liable for any damage suffered by the Buyer or a third party as a result of the non-functioning or improper functioning of the Articles, as well as for any damage resulting from untimely, incorrect or incomplete deliveries or provision of the Articles. Nor shall there be any liability on the part of the Seller if the Articles are wrongly used by the Buyer or a third party.
12.2. Under no circumstances shall the Seller be liable for any indirect damage, consequential damage, immaterial damage or trading loss. In the event of liability for direct damage, any compensation may never exceed 10 times the value of the Articles purchased.
12.3. However, any limitation of liability in Articles 12.1 and 12.2 shall not apply if the damage concerns physical injury or death.


  1. Complaints


  • If the Buyer is not satisfied for one reason or another, he can always contact the customer service which can be reached at the contact details mentioned in article 1 from Monday to Friday during opening hours from 9 a.m. to 4 p.m. The customer service will respond as soon as possible, but at the latest within 14 days, to try to resolve the complaint as quickly as possible and to his satisfaction.