Privacy policy

Privacy Policy

Last updated: 22 December 2025

This Privacy Policy explains how PLANCHA BBQ UK LTD collects, uses and protects your personal information when you use our website or purchase products from us.

By using this website, you agree to the terms outlined in this policy.

1. Who We Are

PLANCHA BBQ UK LTD
Company Number: 16922576
Registered in England & Wales

Registered Office:
41 Mattravers Way
Taunton
Somerset
TA1 3FR
United Kingdom

Email: info@bbq-plancha.co.uk

PLANCHA BBQ UK LTD operates the UK website:

  • bbq-plancha.co.uk

Some products and fulfilment operations may be supported by our European manufacturing and logistics partner RJRoyal Living / WoningProfijt B.V., based in the Netherlands.

2. What Personal Data We Collect

We may collect and process the following information:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment information

  • Order history and buying behaviour

  • IP address and browser information

  • Device and operating system information

  • Website usage data through cookies

  • Any information you voluntarily provide when contacting us

For business customers, we may also collect company information and VAT numbers where applicable.

3. How We Collect Your Data

Your personal information may be collected when:

  • You visit our website

  • You place an order

  • You create an account

  • You subscribe to our newsletter

  • You contact us by email or contact form

  • You interact with us on social media platforms such as Facebook or Instagram

  • You accept cookies on our website

4. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and services

  • Send order updates and service communications

  • Prevent fraud and protect our business

  • Send marketing communications where consent has been given

5. Sharing Your Information

We do not sell your personal information to third parties.

Your information may only be shared with trusted third parties where necessary, including:

  • Payment providers

  • Delivery couriers

  • Website and IT service providers

  • Marketing platforms

  • Legal or regulatory authorities where required by law

All third parties are required to process your information securely and lawfully.

6. Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic and support marketing activities.

You can manage or disable cookies through your browser settings.

7. Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. Your Rights

Under UK GDPR regulations, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw marketing consent

  • Request transfer of your data

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

PLANCHA BBQ UK LTD
Email: info@bbq-plancha.co.uk